You can always contact us for any return question at eat@6cranch.co

Please inspect your meat order upon reception and contact us immediately if the item is damaged or if the meat is thawed so that we can evaluate the issue and make it right. Depending on shipping time by the carrier your meat may have slight to minor thawing but it should NEVER be completely thawed out. You must make sure that you receive your delivery in person so that it can be placed in to the freezer immediately upon receiving. We or the shipping company cannot be help liable for packages received and left outside for over five hours after delivery. Please make sure that you inform the shipping company you are expecting a frozen meat product and where to best leave it. We suggest you sign up with the carrier to track your delivery and to be notified once delivered.

Please notify 6C Ranch if you are not satisfied with a cut of meat as soon as possible so that the cut of meat can be replaced.  Note: We may ask for a photo of the item or to return it to us. Please contact us at eat@6cranch.co

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.